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Automation
LLM-Powered Workflow Engine
Intelligent automation system for intent detection, ticket classification, and auto-routing. Built at Agoda to streamline partner operations with AI-driven decision making.
GPT-4
n8n
Python
REST APIs
Built LLM workflows that auto-detect intent, create tickets, route assignments and update stakeholders. Eliminated hours of manual QA and enabled account managers to focus on negotiation and partner relationships. Delivered LLM-assisted legal messaging + contextual templates to reduce manual drafting and ensure compliance. Built data-validation pipelines to detect and correct partner data issues at ingestion.